Sugar je jednoduchý a intuitivní systém pro řízení vztahů se zákazníky, který vám pomůže s nimi komunikovat, sdílet s týmem veškeré informace, uzavírat obchody a udržet vaše klienty spokojené.
Do you want to increase sales ? Try Sugar. It actively engage you in communication with client, with who you never loose contact again. Sugar will remind you of all meetings, schedulded calls or prepared campaigns. Build a strong relationship with customers based on confidence and trust!
Do you want to become an expert in marketing campaigns? Sugar will help you to create and plan them. It gives you the opportunity to keep track with success of your marketing campaigns and that is why you will be able to decide, which campaign had the greatest response and is preferable to reinvest time and money. Be creative! Attract customer's attention.
Do you have long-term clients that you care about ? Give them a feeling of being special and care they deserve. Quality CRM does not just provide you with new clients, but also give you tools to take care of the current ones. Have a complete history of your client. Share it with your colleagues. Know how to respond quickly to all requests.
Let Sugar to help you set the right communication strategy with your customers. Automate all processes that waste your precious time every day. Let Sugar help you to arrange meetings and watch over their deadlines. Make use of the opportunity to integrate Sugar with quality database of companies and another applications that help you understand better client's behaviour.
Thanks to Sugar you will be able to work as a real team. Our CRM provides you with an insight not only into active business opportunities but also with a chance to record complete information about client, including the history of your mutual communication. In Sugar you have simply all records clearly displayed that relate to the customer – contact persons, business opportunities, orders, contracts, customer support cases and many othes. Each member of your team has all needed information in one system with the possibility of sharing important records and methods with other colleagues at a corporate social network. In addition, if you own a smartphone or tablet, you can share your data across these devices. That is why you are able to have all work at your fingertips anytime. All you need is internet acces.
Integrate your Sugar with leading providers of business data, such as Leady.cz, database of registered businesses like Merk, ARES or insolvency register. This way you get accurate and current data of cutomers and their business situation. Also, you reduce the risk of incorrect records in your system. Are you wondering, who visited your website today and what they were looking for? Application Leady.cz can do that for you. Connection of Leady and Sugar doesn’t just identify you potencial customers but it automatically saves all contact information in your CRM before you even manage to establish the first contact.
Let Sugar help you arrange meetings and watch over deadlines of particular tasks. Set up automatic approval of offers and authorization of contracts. Have your business forecasting available anytime, without arduous reporting of sales reps. Furthermore, you can display data for yourself, your team or entire company. Identically it is possible to display an overview of your lead sources and to measure effectiveness of marketing campaigns. Sugar provides you with the opportunity to set the right graphs and reports you need for proper comprehension of your business data.
Analyse the regular results of your marketing campaigns. Find out, which product or service is most preferable for your clients and set out this direction.Transform your marketing costs into an actual investment with a tangible returns.
The goal of marketing activities is to generate quality leads that are transferred to the sales department afterwards. Already in you business marketing cycle, when your team seeks to obtain relevant leads, you can share maxium information about your prospects with you colleagues from the sales department. For instance, what were they looking for, whether they read your e-mail or whether they acively reacted to your offer (f.e. visited you landing page, clicked on the link). Sugar enables you not only create marketing campaigns, but also keep track of their success rate.
Use all tools available that Sugar offers to customize your message for particular segments of clients, that interest you most. The right targeting enables you achieve superior responses. Use information about the activity of individual recipients of your campaign (displaying, clicks, form filling etc.) and focus on the next round of approach according to their reactions. That is why you will have a greater chance to success.
Set up Sugar to maintain regular contact between you and your customers. Send messages with news, special offers, alternatively invitations to interesting events. Show the client that you are not indifferent to him, you care about his business situation. You can achieve this by setting the date of the next phone call in the calendar to let him know you have prepared tailored offer that meets his needs. Sugar reminds you of all your planned activities and marketing tasks or even secure their launching itself.
Ensure your clients do not have reasons to be unhappy. Use gained information about clients to enhance your support and reduce the reaction time.
Thanks Sugar all of your operatives of technical support have a detailed overview of complete communication history with your client. From initial contact to the particular service cases. That is why, they can fully devote themself to work and do not have to re-identify already known facts, such as client data (telephone numbers, e-mail address, etc.). They are able to see all previous cases. Moreover, the quality database of frequent problems reduce the reaction time of your technical support. Knowledge base can be shared with clients to enable their independent search for answers.
Provide support to your customer not only via e-mail or phone, but also by social networks. Answer through Sugar the questions posted on Twitter or Facebook. Along with appropriately adjusted redirecting service requests to competent employee of technical support (f.e. the one with the best expirience in this field), the client will always receive an answer very quickly.
Vaši klienti mohou využít zákaznické samoobsluhy pro zakládání servisních požadavků a hlášení chyb. Díky samoobsluze budou mít také přístup ke znalostní bázi a ke svým servisním požadavkům, u kterých vždy uvidím, v jakém se právě nacházejí stavu. Zda na nich někdo pracuje, nebo už jsou dokonce vyřešené. Lze též nastavit, aby zákazníkovi s každou změnou na požadavku přišel e-mail s informací o této změně.
Sugar system doesn’t only enable you to choose a platform and database, where you want to operate (pursue) the system, but also offers unlimited integration possibilities with your current IS.
Operate Sugar on a platform of your choice (Linux, Windows), on a convenient database (Oracle, MSSQL, MySQL) and choose between using Sugar cloud or your own servers.
Sugar is secured according to the latest standards and enables you to manage the access rights on an individual or team level.
Sugar can really do a lot. However, to use his abilities to the maximum, it is necessary to carry out a careful analysis of internal processes and then integrate CRM according to your needs. It takes a lot of work and time. And that is why we are here!